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Social Work Procedures Manual Contents

September 2017

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This contents list is sub divided into the following sections, each Section contains relevant Chapters/Procedures: (Click on the title to jump to the Section you require):

  1. Policy, Strategy and Principles
  2. Case Management and Recording
  3. Children in Need and Safeguarding
  4. Children with Additional Vulnerabilities
  5. Children Looked After and Care Leavers
  6. Fostering
  7. Special Guardianship
  8. Adoption and Permanence
  9. Finances
  10. Hertfordshire Children’s Homes
  11. Appendices


1. Policy, Strategy and Principles

1.1 Childcare Policy, Strategy and Principles  
    Childcare Policy and Strategy  
    Confidentiality Policy and Principles  
    Consultation Values and Principles  
1.2 The Hertfordshire Policy Statement on the Education of Children Looked After Updated
1.3 Equality and Diversity  
1.4 Ofsted Notifications and Need to Know Notifications  
1.5 Family and Friends Care Policy - under review  
1.6 Scheme of Delegation to Officers - under review  
1.7 Complaints, Compliments and Representations  
1.8 Whistleblowing  
1.9 The Voice of the Child and Family  
1.10 Case Escalation Process  
1.11 Case Allocation Escalation Resolution Process Between Teams  


2. Case Management and Recording

2.1 Case Recording  
2.2 Access to Records Updated
2.3 Retention and Destruction of Records  
2.4 Integrated Children's System and Livelink Guidance  
2.5 Transfers Protocol  
2.6 Professional Supervision  
2.7 Lone Working Guidance  
2.8 Management Reviews: Single Agency, Multi-Agency and External   
2.9 Children’s Practitioners Case Allocation  
2.10 Student Social Workers Case Allocation  


3. Children in Need and Safeguarding

3.1

Referrals and Assessments

 
3.1.1 Criteria and Threshold Guidance - Meeting the Needs of Children and Families Updated
3.1.2 The Common Assessment Framework - under review  
3.1.3 Step Up/Step Down Process and Transfer Protocol Updated
3.1.4 Initial Contacts and Referrals to Targeted Youth Support (TYS)  
3.1.5 Initial Contacts and Referrals to Social Care  
3.1.6 Child and Family Assessments  
3.1.7 Risk Assessment & Risk Management Manual  
3.1.8 Assessment Tools  
3.1.9 Chronologies and Historical Information  
3.1.10 Consent to Information Sharing Updated
3.1.11 Hertfordshire Family Safeguarding Service: Guide to Information Sharing  
    Family Safeguarding LCS Workbook  
    Family Safeguarding Workbook PGN (July 2017) New
    Family Safeguarding Exemplars New
3.1.12 Safeguarding Referrals for New and Open Adoption Cases Updated
3.1.13 Delegated Responsibility for Completing, Quality Assuring and Signing off Viability Assessments Guidance Note  
3.1.14 MASH - Process of Step Up from MASH to Assessment Teams  
3.1.15 MASH - Adding Siblings after MASH Episode  

   

3.2

Child in Need Planning and Review

 
3.2.1 Child in Need, Visits, Plans and Reviews  
3.2.2 Written Communication with Children and Young People  
3.2.3 Written Agreements Guidance  
3.2.4 Direct Work and Life Story Work with Children and Young People Updated

   

3.3

Support to Families

 
3.3.1 Section 17 and Financial Support for Children and Families  
3.3.2 Family Group Conferences  
3.3.3 Targeted Youth Support Services  
3.3.4 Safeguarding Referrals for New and Open Adoption Cases Updated

   

3.4

Court Proceedings

 
3.4.1 Court Proceedings - under review  
3.4.2 Applications for Emergency Protection Orders  
3.4.3 Public Law Outline - under review  
3.4.4 Legal Planning Meetings Updated
3.4.5 Private Law Applications (including Section 7 and Section 37 Reports)  
3.4.6 Summary of Orders  
3.4.7 Appeals Against Orders  
3.4.8 Remands to Local Authority Accommodation or to Youth Detention Accommodation  
3.4.9 Parents Travel Costs Relating to Court Proceedings  
3.4.10 East of England Joint Protocol on Supervision Orders  
3.4.11 Child Arrangements Orders  
3.4.12 Family Assistance Order  

   

3.5

Safeguarding

 
3.5.1 Death or Serious Injury to a Child Updated
3.5.2 Activities Updated
3.5.3 Transporting Children Updated
3.5.4 International Cross Border Child Protection Cases  


4. Children with Additional Vulnerabilities

4.1 Young Carers - under review Updated
4.2 Unaccompanied Asylum Seeking Children - under review  
4.3 Age Assessment  
4.4 Young People with Mental Health Difficulties  
    Tools for Supporting Children and Young People’s Mental Health  
4.5 Private Fostering Updated
4.6 Homeless 16 and 17 Year Olds  
4.7 Families With No Recourse to Public Funds Updated
4.8 Withdrawal of UK Visas and Immigration Support for Asylum Seekers with Families  
4.9 Children Who Go Missing from Home or Care, or Who are Vulnerable to Sexual Exploitation  
  See Statutory Guidance Children Who Run Away or go Missing from Home or Care (2014)  
4.10 Children Missing from Education  
4.11 Mental Capacity Act Updated
4.12 Multi-Agency Panel Terms of Reference  
4.13 Hertfordshire's Strategy to Prevent Child Sexual Exploitation
(Hertfordshire SCB Link)
 
4.14 Children at Risk of Self Harm and Suicidal Behaviour
(Hertfordshire SCB Link)
 
4.15 The Prevent Guidance
(Hertfordshire SCB Link)
 

   

4.15

Homeless Families with Children

 
  Hertfordshire Joint Housing Protocol  
  Hertfordshire Joint Housing Protocol Documents and Forms  
  Information Regarding Housing Authorities duties for Families with Children at Risk of Homelessness  
  Information Regarding Children's Services for Families with Children at Risk of Homelessness  

   

4.16

Disabled Children

 
4.16.1 0-25 Together Service Updated
4.16.2 Carer's Assessment - under review  
4.16.3 Direct Payments for Disabled Children  
4.16.4 Short Breaks - under review Updated
4.16.5 Transition Pathways for Disabled Children  


5. Children Looked After and Care Leavers

5.1

Planning

 
5.1.1 Hertfordshire Access to Resources Panel (H.A.R.P) and Delegated Authority for Resource Agreement Updated
5.1.2 Authorisation for a Child to be Looked After and Funding Agreements Outside H.A.R.P.  
5.1.3 Decision to Look After and Initial Care Planning Updated
    Decision to Accommodate Young People 13 Years Plus under Section 20  
    Decision to Place Children in Residential Care  
    The Hertfordshire Care Planning and Placement Choice Approach  
5.1.4 Care Planning Guidance  
5.1.5 Planning Placements  
    Guidance Placement Stability Updated
5.1.6 Permanence Planning  
    Please also see Direct Work and Life Story Work with Children and Young People  
5.1.7 Placement Support Meetings Updated
5.1.8 Placement Disruption and Disruption Meetings - under review  
5.1.9 Placement Endings  
5.1.10 Requests to Remove a Child from Care  
5.1.11 The Sufficiency Duty in Relation to Accommodation for Children  
5.1.12 Delegated Authority to Foster Carers and Residential Workers  
5.1.13 Ceasing to Look After a Child Updated

   

5.2

Placements

 
5.2.1 Placement of Children Looked After  
5.2.2 Placement with Family and Friends/Connected Persons (Including Regulation 24 Placements)  
5.2.3 Placement of Children Looked After in Supported Lodgings  
5.2.4 Placements in Secure Accommodation  
5.2.5 Placement with Parent(s) or Person who has, or has held Parental Responsibility Immediately Prior to Making of a Care Order or Interim Care Order  
5.2.6 Children Placed with Parents for Assessment  
5.2.7 Placement Outside Hertfordshire  
5.2.8 Placement of Children Looked After and Care Leavers Aged 16 and 17 in Semi-Independent Placement - ‘Other Arrangements’/’Suitable Accommodation’  
5.2.9 Semi-Independent Placement - ‘Other Arrangements’ Service Standards and Expectations of Semi-Independent - Supported Accommodation Providers (Contract Requirements and Inspection Requirements)  
5.2.10 Placement of Children Looked After and Care Leavers Aged 16 and 17 in Semi-Independent Placement - ‘Other Arrangements’/’Suitable Accommodation’.  The Care Planning Process  
5.2.11 Children Placed in Hertfordshire - Notifications by Other Local Authorities/Placement Providers  
5.2.12 Placement Outside England and Wales  
5.2.13 Police Information Checks When Placing Children in an Emergency  

   

5.3

Monitoring Placements

 
5.3.1 Statutory Visits to Children Looked After  
5.3.2 Independent Visitors  
5.3.3 Advocacy for Children and Young People Making a Complaint  
5.3.4 Reward Policy for Children in Care Council (CHICC) and Children Looked After Undertaking Consultation Work  

   

5.4

Reviews

 
5.4.1 Looked After Reviews  
5.4.2 Looked After Review Timetable Matrix  
5.4.3 Secure Accommodation (Criteria) Reviews  
5.4.4 Local Authority Responsibilities in the Appointment of IROs and Establishment of an Effective IRO Service  

   

5.5

Contact with Family and Friends (Including Overnight Stays)

 
5.5.1 Contact with Parents, Family and Friends  
5.5.2 Supervised Contact and the Hertfordshire Contact Service  
5.5.3 Overnight Stays Away from the Placement or Other Staying Contact or Care Arrangements Procedure  

   

5.6

Education, Leisure, Holidays and School Trips

 
5.6.1 Education of Children Looked After  
5.6.2 Holidays and School/Organisational Trips Abroad/Outside the UK Updated
5.6.3 Holidays and School/Organisational Trips Within the UK Updated
5.6.4 Birthday, Christmas/Festival Allowance  

   

5.7

Health and Wellbeing

 
5.7.1 Health Care Assessments, Health Checks and Health Care Plans Updated
5.7.2 Consent to Medical Examination and Treatment  
5.7.3 GPs, Dentists and Opticians  
5.7.4 Blood Borne Viruses - Guidance for the Protection of Looked After Children  

   

5.8

Leaving Care

 
  Care Leavers Charter  
  The Children Act 1989 Guidance and Regulations: Volume 3: Planning Transition to Adulthood for Care Leavers (January 2015)  
  Please also see the Hertfordshire Joint Housing Protocol and associated forms and documents in the Staff Access Library  
5.8.1 Care Leavers and Transition to Adulthood - under review  
5.8.2 Staying Put Policy  
5.8.3 Staying Put - Living Together Agreement  
5.8.4 Transition to Adulthood (Leaving Care) Finance Policy and Guidance 2016-2017  
5.8.5 Housing for Children Looked After and Care Leavers  
5.8.6 ‘Capacity’ and Financial Arrangements for Children Looked After and Care Leavers Aged 16 & 17  
5.8.7 Children Looked After Joining the Housing Needs Register  
5.8.8 Tenancy Sign Up  
5.8.9 Leaving Care, Life Skills and Transition to Adulthood Checklist  

   

5.9

Children Looked After and the Justice System

 
5.9.1 Children Looked After in Contact with Youth Justice Services  
5.9.2 Former Children Looked After in Detention  
5.9.3 The Children Act 1989 Guidance and Regulations - Volume 2: Care Planning, Placement and Case Review (2015)  
5.9.4 Children Looked After – Remands and Custodial Sentences up to the Age of Sixteen (and those who Cease to be Looked After as a result of being Sentenced to a Period of Custody)  
5.9.5 Protocol for Joint Working Between Targeted Youth Support Services (TYSS), Youth Justice within TYSS and Probation to Support Care Leavers aged 18+  

   

5.10

Miscellaneous

 
5.10.1 Criminal Injuries Compensation  
5.10.2 Death or Serious Injury to a Child Updated
5.10.3 Birth Certificates  
5.10.4 Marriage of a Child Looked After  
5.10.5 Children Looked After and Social Networking  
5.10.6 Memory Boxes and Personal History Document Boxes for Children Looked After  

   

5.11

Children Looked After Personal Finances

 
5.11.1 Children Looked After Personal Finances  
5.11.2 Child Trust Funds and Junior Individual Savings Accounts for Children Looked After  
5.11.3 The Management of Disability Benefits Children Looked After 2016-2017  
5.11.4 Financial Allowances Policy for Children Looked After Placed in Residential Schools  
5.11.5 Children Looked After – Detained, Placed or Living in an NHS Hospital (and those who Cease to be Looked After as a result of the Placement or being Detained)  
5.11.6 Managing and Monitoring of Children Looked After Finances – Process Note  
5.11.7 Transfer of Savings and Finances to Children Looked After and Care Leavers – Process Note  
5.11.8 Children Looked After & Care Leavers Trust Panel Arrangements  
5.11.9 Financial Allowances for Children Looked After and Young People Living in Hertfordshire Children’s Homes  


6. Fostering

6.1

Introduction, Purpose, Overview and Panel

 
6.1.1 Fostering - Introduction, Purpose and Overview  
6.1.2 Fostering Panel  
6.1.3 Links to all Fostering Forms and Letters  

   

6.2

Assessment and Approval of Foster Carers

 
6.2.1 Persons Disqualified from Fostering  
6.2.2 Criteria for Foster Carers  
6.2.3 Assessment and Approval of Foster Carers  
6.2.4 Employees of Hertfordshire County Council Acting as Foster Carers  
6.2.5 New and Ex Partners of Approved and Prospective Foster Carers  
6.2.6 Disclosure and Barring Checks: Procedures for Children aged 17 who will remain in Placement on Reaching their 18th birthday (Fostering and Residential Care)  

   

6.3

Support and Supervision of Foster Carers

 
6.3.1 Support and Supervision of Foster Carers  
6.3.2 Allowances and Payments Updated
6.3.3 Monitoring and Auditing of Allowances to Children/Young People (Fostering)  

   

6.4

Reviews, Allegations and De-registration of Foster Carers

 
6.4.1 Foster Carer Reviews  
6.4.2 Termination of Approval of Foster Carers and Supported Lodgings Carers  
6.4.3 Allegations and Suspicions of Harm Concerning Foster Carers  
6.4.4 Notification to Ofsted (Foster Care)  
6.4.5 Independent Review of HCC Foster Carers  

   

6.5

Variations and Changes

 
6.5.1 Change in Composition of Foster Carer Households  
6.5.2 Exemptions and Variations of Approval  
6.5.3 Transfer of Foster Carers  

   

6.6

Long Term Fostering

 
6.6.1 Long Term Fostering  

   

6.7

Family and Friends - Connected Person Carers

 
6.7.1 Family and Friends/Connected Persons Policy and Placement Procedure (Including Regulation 24 Placements) - under review  
6.7.2 Support, Training and Payment to Family and Friends - Connected Person Carers - under review  

   

6.8

Case Recording

 
6.8.1 Foster Care Case Recording  

   

6.9

Foster Care Practice Issues

 
6.9.1 Appropriate Adult  
6.9.2 Keeping Safe - Behaviour Management in Foster Care  

   

6.10

Sitting Service

 
6.10.1 Sitting Service  


7. Special Guardianship

7.1 Special Guardianship Orders Policy and Procedure  
7.2 Court Reports in Special Guardianship Guidance  


8. Adoption and Permanence

8.1 Adoption Statement of Purpose  
8.2 Legal Framework and Adoption Charter  
8.3 Link to all Adoption Forms and Letters  

   

8.4

Assessment, Approval and Deregistration of Adopters and Prospective Adopters

 
  a. Assessment and Approval of Prospective Adopters  
  b. Criteria for Prospective Adopters  
  c. Smoking and Obesity  
  d. Review of Suitability to Adopt  
  e. Independent Review Mechanism  
  f. Hertfordshire County Council Employees Who Wish to Become Substitute Carers for Children and Young People  
  g. Fostering for Adoption  

   

8.5

Adoption Panel

 
  a. Adoption Panel and Agency Decision Maker's Decision  
  b. Adoption Panel Job Descriptions and Person Specifications  
  c. Practice Checklists for Adoption Panel Members and Agency Decision Maker  
  d. The Role of the Legal Adviser  
  e. Panel Papers Required by Adoption Panels Considering the Approval of Adopters  
  f. Panel Papers Required by Adoption Panels Considering Matching  
  g. Panel Papers Required by Adoption Panels/Agency Decision Maker Considering the Adoption of a Child  
  h. Medical Paperwork Required for Panel  

   

8.6

Placement for Adoption

 
  a. Placement for Adoption - Part One - Planning and Preparing  
  b. Placement for Adoption - Part Two - Matching and Placing  
  c. Placing for Adoption Babies and Children Relinquished by their Mother and Father  
  d. Family Finding for Harder to Place Children  

   

8.7

Adoption Support Services

 
  a. Adoption Support  
  b. Introduction and Legal Expenses  
  c. Extensions, Alterations and House Purchase  
  d. Safeguarding Referrals for New and Open Adoption Cases Updated

   
8.8 Supporting Adoptive Placements  
8.9 Adoption Reviews  
8.10 Disruption of Adoptive and Long Term Foster Placements  
8.11 Allegations Against Prospective Adopters and in Relation to Children Placed for Adoption or Already Adopted  
8.12 Inter Country Adoption - under review  

   

8.13

Adoption by Non Agency Adopters

 
  a. Non Agency Adoption  
  b. Partner Applications for Adoption  
  c. Adoption by Local Authority or Independent  Foster Agency,  Foster Carers of a Foster Child Already Placed with them  
  d. Adoption by Relatives  
  e. Adoption by Private Foster Carers  
  f. Surrogacy  

   
8.14 Adoption Case Records (Adoption File and Memory Box)  
8.15 Access to Birth Records and Adoption Case Records  
8.16 Intermediary Services - under review  
8.17 Court Reports in Adoption (Placement Orders and Adoption Orders)  

   

8.18

Birth Families - Consent and Involvement

 
  a. Involving and Supporting Birth Families in the Adoption Process  
  b. Parental Responsibility and Consent  

   

8.19

Planning for Permanence in Adoption

 
  a. Permanence Planning and Placement  
  b. Post Adoption Agreements  
  c. The Purpose of Contact in Permanence  

   

8.20

The Adoption Service

 
  a. Delegation of Duties in the Adoption and Family and Friends (Special Guardianship) Service  

   

8.21

Adoption Practice Guidance

 
  a. Direct Work and Life Story Work with Children and Young People Updated
  b. Life Story Books Updated
  c. Later Life Letters  
  d. Ending Contact  


9. Finances

  Children Looked After Finance Diagram  

9.1

Children in Need

 
  Section 17 and Financial Support for Children and Families  
  Families With No Recourse to Public Funds  
  Direct Payments for Disabled Children  

   

9.2

Children Looked After

 
  Birthday, Christmas/Festival Allowance  
  Children Looked After Personal Finances  
  Child Trust Funds and Junior Individual Savings Accounts for Children Looked After  
  The Management of Disability Benefits Children Looked After 2016-2017  
  Financial Allowances Policy for Children Looked After Placed in Residential Schools  
  Allowances and Payments  
  Children Looked After – Detained, Placed or Living in an NHS Hospital (and those who Cease to be Looked After as a result of the Placement or being Detained)  
  Managing and Monitoring of Children Looked After Finances – Process Note  
  Children Looked After & Care Leavers Trust Panel Arrangements  
  Children Looked After – Remands and Custodial Sentences up to the Age of Sixteen (and those who Cease to be Looked After as a result of being Sentenced to a Period of Custody)  
  Financial Allowances for Children Looked After and Young People Living in Hertfordshire Children’s Homes  
  Independent Placements – Fostering and Residential Allowances – Children Looked After  
  Financial Requests and Payment Processes  
  Bank Accounts, Savings Accounts, Child Trust Funds and Junior Individual Savings Accounts - Arrangements for Children Looked After and Care Leavers Aged 16 & 17  

   

9.3

Welfare Benefits

 
  Welfare Benefits - to follow  
    Appendix 1: Standard Benefits Claim Letter  
    Appendix 2: Licence Agreement  
    Appendix 3: Claiming Benefits Guidance - draft  

   

9.4

Care Leavers

 
  Transition to Adulthood (Leaving Care) Finance Policy and Guidance 2016-2017  
  Transfer of Savings and Finances to Children Looked After and Care Leavers – Process Note  
  Children Looked After & Care Leavers Trust Panel Arrangements  
  Staying Put Policy  
  ‘Capacity’ and Financial Arrangements for Children Looked After and Care Leavers Aged 16 & 17  
  Financial Requests and Payment Processes  
  Bank Accounts, Savings Accounts, Child Trust Funds and Junior Individual Savings Accounts - Arrangements for Children Looked After and Care Leavers Aged 16 & 17  

   

9.5

Adoption

 
  Adoption Support  
  Introduction and Legal Expenses  

   

9.6

Fostering

 
  Monitoring and Auditing of Allowances to Children/Young People (Fostering)  

   

9.7

Finance Leaflets

 
  Money Matters 0 -18  
  Money Matters young people aged 16 & 17 living in semi-independent or independent accommodation (including supported lodgings)  
  Money Matters 18 yrs plus  
  Failed Asylum Seekers Reaching the age of 18 with no Recourse to Public Funds  
  Accommodation Options for Children Looked After and Care Leavers Aged 16 and Older  
  Savings & Bank Accounts for Children Looked After (Information for Children and Young People)  
  Savings & Bank Accounts for Children Looked After (Information for Staff and Carers)  
  Setting up Home Allowance 16+ (For Workers)  
  Setting up Home Allowance (SUHA) – Aged 16 and above 2016/2017 (Information for Young People)  


10. Hertfordshire Children’s Homes

10.1 Financial Allowances for Children Looked After and Young People Living in Hertfordshire Children’s Homes  


11. Appendices

11.1 Polices, Procedures, Forms and Leaflets  
11.2 Working Together to Safeguard Children 2015  
11.3 NICE - When to suspect child maltreatment  
11.4

Local Contacts:

See Herts Direct in particular the A to Z of Services and Equality and Diversity Procedure, National and Local Contacts.
 
11.5 National Minimum Standards  
11.6 Documents Library  
11.7 Local Keywords  
11.8 Amendments  

End