Using this Manual

This 'Quick Guide' must be read before accessing the body of the manual.

Welcome to this latest edition of the online Hertfordshire Social Work Procedures Manual. This manual is fully integrated with the Hertfordshire Safeguarding Children Partnership Child Protection Procedures and navigation between the manuals does not require the reader to enter and leave the respective websites.

1. About this Manual

Status of the Manual

This is the latest edition of the Social Work Procedures Manual produced by tri.x.

2. New and Updated Chapters

In this latest edition of the manual a number of chapters have been added or amended.

Click here to view details of updates made to this manual.

3. Timetable for Planned Updates

The next scheduled review of this manual is timetabled for publication on September 2022. Any amendments to currently published chapters must be set out using the "track changes" feature of MS Word.

Any urgent amendments (e.g. emanating from a Complaint or Serious Case Review) can be implemented at any time.

4. Local Resources

This manual contains a local resource section which can be accessed via the navigation bar. This library is populated and maintained locally. If there is a resource that you think should be added talk in the first instance to your manager.

5. Glossary, National Contacts and Search

Glossary and National Contacts

The manual is accessed by readers who may find terms that they are not familiar with. Therefore, a glossary of definitions is available under the resource tab.

There is also a National Contacts resource populated with details of key national agencies and organisations likely to be relevant to procedures user.


We have provided a Search function, available from the button on the menu bar. This will enable you to search for Chapter/Procedure titles and sub-sections within Chapters.

It will provide the best results if you know the title of the chapter or sub section, or if you have a good idea what the title is.

You may have to try different or alternative spellings/terms before you get the result you are looking for.

6. Regulatory Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or omissions, please alert your manager.

7. Register for Updates

We recommend that you register with us to automatically receive notification when this manual is updated, and to receive a monthly newsletter containing articles which may be of interest. Click on the 'Register for Updates' button on the home screen, to complete and send your details to us.

We will manage your data respectfully and in accordance with your preferences and we will never share your data with other organisations for marketing or other purposes.

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. Content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Hertfordshire County Council.

9. Accessibility

This website aims to achieve Double-A conformance to the Web Content Accessibility Guidelines in accordance with government guidelines. In order to change font size or manual colour use the highlighted 'Accessibility' button at the top right hand corner of any page.

10. Printing and Retaining Copies

The Manual is intended to be viewed on line to ensure only the most up-to-date version of procedures are being used. It will be updated regularly so, in the unlikely event there is a requirement for hard copies they should be destroyed after 72 hours.

11. Browser Recommendations

It is recommended that this manual is viewed with the latest browsers, with Java Script and cookies enabled for maximum compatibility and functionality.

Recommended browsers are:

12. Mobile/Tablet Compatibility

This manual has been tested on a variety of mobile devices to ensure that it displays correctly. If you are using an older mobile device it is possible that the manual will not display correctly.

If you would like the text to be larger, resize the text under the accessibility options, alternatively if you would also like the buttons and the rest of the layout to be enlarged you can use the zoom function within your browser.

The majority of devices have the functionality to allow a shortcut to be downloaded to the homescreen by loading the site using the 'url' and using the upload function and tapping 'Add to Home Screen'. The functionality may vary between devices, please refer to the manufacturer's instructions.